Did you buy your purchase from a Babouche Lifestyle dealer?
In this case, the Babouche Lifestyle dealer is your first point of contact and you have the warranty with the retailer. Make sure you can provide proof of your purchase, for example the receipt or proof of your transaction.

Did you make the purchase in the official Babouche Lifestyle webshop?
In this case, you can contact our customer service via e-mail. Please include the order number and, if possible, send photos to explain your complaint as well as possible.

We understand that it is very annoying when something is wrong with your shoes. Because shoes and bags are consumer products, we offer a 6-month warranty on manufacturing defects.

Complaints we cannot cover:

- Normal wear and tear of soles and heels

- Loosening of soles

- Bare noses on shoes due to normal external wear and tear

- Marking of shoes on clothing or discoloration

- Damage to heel due to improper or intensive use

- Wear from use of wet shoes or excessive perspiration

- Impact damage on leather

Please note that we do not guarantee: Studs and pebbles, studs are riveted and pebbles are glued to suede, but because you get stuck behind something they can come off they remain loose elements.

Translated with DeepL.com (free version)